Refund and Cancellation Policy

This page reproduces, word for word, the refund and cancellation section of our Terms of Service. If there is any difference, the Terms of Service apply.

Payment processing fees are non-refundable, except when IGEMA cancels (see 9.7).

9. Refunds and cancellations

This section explains what happens to your money if a booking is cancelled or a tenancy ends early. Once a tenancy agreement is signed, the tenancy agreement governs, and these rules apply subject to it.

9.1 Booking deposit

The booking deposit secures the room for you. If you cancel, or you do not move in, the booking deposit is kept by IGEMA and is not refunded.

9.2 Security deposit and breaking the lease

If you break the lease, including by not moving in after booking, the security deposit is forfeited as the standard penalty, subject to the tenancy agreement. Otherwise, the security deposit is dealt with under the tenancy agreement.

9.3 Prepaid rent

If you paid rent in advance and the tenancy ends early, prepaid rent is not refunded before the room is re-let. After the room is re-let, any refund is calculated under the tenancy agreement.

9.4 Stamp duty

Singapore stamp duty is non-refundable once the tenancy agreement has been stamped.

9.5 Service fees

Service fees are refundable only if the service has not started. Once a service has started, its fee is not refundable.

9.6 Admin fees and payment processing fees

Payment processing fees are non-refundable, except when IGEMA cancels (see 9.7). Admin fees are dealt with under your booking confirmation or tenancy agreement.

9.7 If IGEMA cancels

If IGEMA cancels your booking, or cannot provide the room or unit you booked, you will receive a full refund of the amounts you paid us for that booking, including any payment processing fee.

9.8 How to cancel

To cancel a booking or service, email us at rooms@igema.space with your name, booking details and the reason. Your cancellation takes effect when we receive it.

9.9 How refunds are paid

Approved refunds are paid back to the original payment method, normally within 14 business days of approval. Your bank or payment provider may take additional time to show the refund.