Move-In Assurance
Landing support for parents who need clarity before and during move-in.
Coordinate the room check, condition report, issue notes, handover details and landlord follow-up in one clear record.
Mandarin / English support preferencesOperator responsibilityNamed for the agreed work
Documented processClear scope and next action
Room Passport summarySource, freshness and open items
Parent updatesOnly after permission checks
Permission-aware recordsNo private details shown by default
What’s included
Room condition check
Record the condition and what has not been checked.
Defect & issue logging
Keep issues, evidence and responsibility together.
Utilities & essentials check
Review the agreed Wi-Fi, aircon and essential checks.
Handover & keys confirmation
Record keys, access arrangements and supplied items.
Photo documentation
Link accepted photos to the relevant check and source.
Landlord / agent issue escalation
Record the follow-up owner and next action.
Room Passport preview
A digital move-in record with room photos, condition checks, issue notes, handover details and house rules.
Overview
Overall conditionGood
CleanlinessClean
FurnitureComplete
Desk lamp replaced — resolved
Keys / access: handed over
House rules: shared
Photo evidence
Each photo shows its source, date and linked check.
Condition checklist
Every item checked and recorded with notes.
Issues and next actions
Each issue found is logged with the action taken.
Keys and handover
Keys and access cards handed over and signed for.
House rules
House rules shared by the operator and acknowledged.
How Move-In Assurance works
- 1Scope confirmed
Agree details and requirements before booking.
- 2Operator assigned
Identify the responsible contact.
- 3Room checked on site
Record the condition and any issues.
- 4Report & Room Passport prepared
Link photos, notes and handover details.
- 5Parent receives permitted updates
Share only what permission allows.
Parents see what happened — not just hear about it.
Keep authorised updates and a clear record in one place.
- Move-in photo references
- Condition report with notes
- Issues found and action taken
- Room Passport summary
Choose the right support for your family
Frequently asked by parents
What if issues are found?
Issues stay recorded with their owner and next action. Resolution and timing must be confirmed by the responsible provider.
Is this only for students?
Describe who is arriving in the Landing Plan; the team will confirm the applicable service scope.
Can parents receive updates in Chinese?
Choose your communication language and channel. Actual sharing depends on permission and agreed service arrangements.
Is Room Passport included?
Discuss the report and Room Passport scope before booking. This preview does not create or certify a live record.